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Common questions.

Q: What types of images do you accept?

A: We only edit product images. This includes both product laydown and on-model images. Please no pictures of your pet Turtle however handsome they might be.

Q: What are the pricing?

A: Our pricing starts at $1.25 per image for background removal and changes based on requirements. We also offer monthly subscription plans that provide discounted rates if you will be uploading on a continuous basis.

Q: Do you offer image compositing?

A: Yes we do. We do provide image compositing for some leading fashion brands. We ask that you contact us (link to the contact us or form) so that we can discuss it and put together a custom plan.

Q: How long do you store images?

A: We store the images on our server for 60 days. After that they are erased permanently. We ask that you download the completed after before the 60 days and find ways to store all of your data. We do know images take up a ton of space so we recommend an external SSD hard drive or a cloud storage like Dropbox.

Q: if I do not use up all of my image credits during the month will it be added to the next month?

A: Image credits are reset every month, therefore we urge you to choose the most appropriate plan for your needs.

Q: What file types can I submit?

A: we accept JPG, PNG, TIFF, PSD or RAW camera file types if you require color correcting.

Q: What kind of editing can you do?

We start with background removal or editing, adjust margins and dimensions to that it conforms to your marketplace requirements or specs. We also include light retouching when it is needed. We can create clipping paths and silo’s, shadows and reflections.

We also provide invisible mannequin to make your clothing have a 3D look. We do require a companion photo of the inside of each clothing item submitted.

Q: When can I download my completed images?

A: Typically we will have the images completed within 24hrs of submitting the order and we will send you a notification email once the order is completed. If at any time your order will be delayed you will receive an email expressing that and when the expected completion time is.

Q: What if I don’t like some of the returned images?

A: Our commenting system allows you to Reject and explain what was wrong with the image. Our post-production department will then place those images as high-priority and re-edit immediately.

Q: Do you protect my intellectual property?

A: Yes we do. All images are treated confidentially and are permanently deleted after 60 days unless otherwise specified. Your personal data is never sold or shared with third parties.

Q: How do I cancel my subscription?

A: Go to your My Profile page, and click cancel my subscription. If you are under the plans, You will be able to use your remaining image credits within the current month.